Website: https://kpsupermarket.com

Welcome to KP Supermarket (“we”, “us”, “our”). By accessing or using our website, placing an order, or creating an account, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully before using our services.

1. Introduction

These Terms govern your use of our online grocery and supermarket platform, including browsing products, placing orders, making payments, and using customer service features.

If you do not agree with any part of these Terms, please refrain from using our website.

2. Eligibility

By using our website, you confirm that:

  • You are at least 18 years old, OR using the site under parental guidance.
  • You are legally capable of entering binding agreements.
  • The personal information you provide is accurate and complete.

3. Products & Pricing

  • All products listed on KP Supermarket are subject to availability.
  • Prices may change at any time due to market fluctuations, stock changes, or supplier updates.
  • Product images on the website are for illustration only; actual items may vary (especially fresh items like fruits, vegetables, and bakery products).
  • We reserve the right to limit or cancel quantities per order.

4. Orders & Acceptance

Placing an order on our website does not guarantee acceptance.
Your order is accepted only when:

  • We confirm the order via email/SMS, or
  • The order is packed and dispatched for delivery.

We reserve the right to refuse or cancel your order for reasons such as:

  • Product unavailability
  • Incorrect pricing
  • Delivery location not serviceable
  • Suspicious or fraudulent activity

5. Payment Terms

We offer multiple secure payment modes, such as:

  • UPI
  • Credit/Debit Cards
  • Wallets
  • Net Banking
  • Cash on Delivery (if available)

By completing payment, you confirm that:

  • You are authorized to use the payment method.
  • All payment information is accurate.

Failed or fraudulent transactions may result in order cancellation.

6. Delivery & Shipping

a) Delivery Areas

We deliver groceries and food items only in our serviceable areas mentioned on the website.

b) Delivery Slots

You may choose available delivery slots at checkout.
Delivery times may vary due to:

  • Weather
  • Traffic
  • Stock issues
  • Special sales or festival rush

c) Delivery Charges

Delivery fees may apply based on order value, location, or special services.

7. Returns, Refunds & Replacement

a) Perishable Goods

Fresh products (like fruits, vegetables, dairy, frozen items, bakery) must be checked at the time of delivery.
If the item is damaged, spoiled, or incorrect, you must inform us within 24 hours.

b) Non-Perishable Goods

These can be returned or replaced if:

  • Wrong item delivered
  • Damaged product
  • Expired product

c) Refund Method

Refunds (if approved) will be initiated through:

  • The same payment method used
  • Store credit / wallet credit
  • Replacement product

Refund processing time may vary based on your bank or payment provider.

8. Cancellation Policy

a) Customer Cancellation

You may cancel your order before it is packed for delivery.
Once dispatch has started, cancellations may not be allowed.

b) Cancellation by KP Supermarket

We may cancel orders due to:

  • Stock shortages
  • Delivery issues
  • Payment failure
  • Suspected fraud

You will be notified in such cases and refunded accordingly.

9. User Responsibilities

You agree not to:

  • Use the website for illegal or fraudulent activities.
  • Copy, reproduce, or exploit product listings or content without permission.
  • Submit false information (reviews, addresses, payments).
  • Attempt to hack, disrupt, or misuse the website.

10. Account & Security

You are responsible for:

  • Maintaining confidentiality of your login details.
  • All activities under your account.
  • Promptly notifying us of unauthorized access.

We are not liable for losses arising from compromised accounts.

11. Intellectual Property

All content on the website—including text, images, logos, graphics, product descriptions, and design—is owned by KP Supermarket or its licensors.

You may not copy, reproduce, or distribute any content without written permission.

12. Limitation of Liability

KP Supermarket is not liable for:

  • Delays in delivery beyond reasonable control
  • Losses arising from incorrect information provided by users
  • Allergic reactions to food items (users must check ingredients)
  • Temporary website interruptions or errors

To the maximum extent permitted by law, our liability is limited to the amount you paid for the order.

13. External Links

Our website may contain links to third-party websites.
We do not control or endorse third-party content and are not responsible for their policies.

14. Changes to Terms

We may modify these Terms & Conditions at any time.
Updates will be posted on this page with a revised “Last Updated” date.

Your continued use of the website means you accept the updated Terms.

15. Contact Information

For questions regarding these Terms, order issues, or support:

Email: [support@kpsupermarket.com]