Privacy Policy for KP Supermarket

Website: https://kpsupermarket.com

1. Who We Are

KP Supermarket (“we”, “us”, “our”) operates the website kpsupermarket.com, an online grocery and food item store. Our mission is to provide quality groceries, fresh produce, and other food products to our customers in a safe and convenient way.

2. What Information We Collect

a) When You Place an Order / Register / Shop

  • We collect the information you provide voluntarily, such as your name, email address, phone number, shipping and billing address, and payment-related information (e.g., card or payment method details).
  • We also receive transaction details (what you ordered, when, how much) to fulfill your orders and manage your account.

b) Automatically Collected Information

  • Like most e-commerce sites, when you visit our site, we collect certain data automatically, such as your IP address, browser type, device type, pages you view, and how long you stay on pages.
  • We may also collect data about how you interact with our site — for example, clicks, cart additions, wish lists, and search queries.

c) Comments, Reviews, and Feedback

  • If you leave a review or comment on our blog / product pages, we collect the data you submit (e.g., name, email, review text), plus your IP address and browser user-agent to help with moderation and spam detection.
  • If you provide your email, we may hash it (an anonymized string) to check if you are using Gravatar, so your profile picture (if any) can appear with your review. (Gravatar’s privacy policy is here: https://automattic.com/privacy/.)

d) Media Uploads

  • If you upload images (for example, in reviews), please avoid uploading images with embedded location data (EXIF GPS), because other visitors could potentially extract that information.

3. How We Use Your Information

We use the information we collect to:

  • Process and fulfil your grocery orders and returns.
  • Communicate with you about your orders, payments, shipments, and any support queries.
  • Improve our website, products, and services by analyzing how customers use our site.
  • Personalize your shopping experience (for example, recommending products).
  • Prevent fraud and secure payment processing.
  • Send you marketing communications (if you opt in), such as newsletters, offers, and promotions.

4. Cookies and Tracking Technologies

  • We use cookies (small text files stored on your device) to improve your experience, remember your cart, and for analytics. Some cookies are strictly necessary for the site to operate (e.g., shopping cart, login), while others are for performance and marketing.
  • If you leave a review or comment, you may choose to save your name, email, and website in cookies, so you don’t have to re-enter them next time. These cookies last for up to one year.
  • When you log in, we set cookies to remember your session (for example, “Remember Me” cookies last up to 2 weeks).
  • We also use analytics tools to understand how visitors use our site.
  • You can control and delete cookies via your browser settings. However, blocking some cookies may affect how parts of the site function.

5. Embedded Content from Other Websites

  • Our product pages or blog may include embedded content from third parties (for example, videos, social media posts). These behave as if you visited those third-party sites directly.
  • These third-party sites may collect data about you, set cookies, and track how you interact with the embedded content.

6. Who We Share Your Data With

We may share your data with:

  • Payment Processors: third-party payment gateways to process your orders.
  • Logistics / Delivery Partners: to deliver your groceries. We share only the data necessary (e.g., delivery address).
  • Spam Prevention Services: to help us detect fraudulent or spammy comments / reviews.
  • Marketing Services (only if you opt in): for sending promotional emails, newsletters, and offers.

In the case of a password reset, your IP address may be included in the reset email (for security purposes).

7. How Long We Retain Your Data

  • Order Data & Transaction History: We retain your order details and associated metadata so that we can process returns, refunds, and for customer service.
  • Comments / Reviews: If you leave a review or comment, we keep it indefinitely (along with metadata) so that we can monitor for follow-up interactions, moderate, or respond.
  • Registered Users: If you create an account, we store your profile information. You can view, edit, or delete personal information in your profile (except your username). Admins of the site may also access this data as needed.

8. Your Rights Over Your Data

Depending on applicable laws (like GDPR, if relevant), you have the following rights:

  • Access: You can request an exported file of all personal data we hold about you (orders, profile, etc.).
  • Deletion: You can ask us to erase your personal data. Note: there may be some data we are legally or operationally required to keep (e.g., transaction records).
  • Correction: You can correct or update your personal data in your account.
  • Opt-Out: You can opt out of marketing communications anytime.

9. Data Security

  • We implement reasonable technical and organizational measures to protect your personal data. This includes secure connections (HTTPS), access controls, and limiting data access only to authorized staff or service providers.
  • However, no method of transmission over the internet or of electronic storage is 100% secure — so while we strive to protect your data, we cannot guarantee absolute security.

10. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • When we make material changes, we will revise the “Last Updated” date at the top of this page.
  • We encourage you to review this policy periodically to stay informed about how we collect, use, and protect your personal data.

11. Where Your Data Is Sent

  • Comments or reviews may be sent to automated spam-detection services.
  • Data shared with payment gateways, delivery partners, and marketing platforms may be stored and processed by these third parties, in accordance with their own privacy policies.

12. Contact Us

If you have any questions about this Privacy Policy, or if you want to exercise your data rights, you can reach out to us at:
Email: [your-support-email@kpsupermarket.com]